Terms and Conditions TB9 — Complete Guide User

Welcome to TB9. These Terms and Conditions ("Agreement") constitute a legally binding agreement between you ("User" or "Member") and TB9 ("Platform", "We"). By accessing, registering, or using any services provided through the TB9 website, you expressly confirm that you have read, understood, and agreed to be bound by all the terms and conditions set out in this document.

If you do not agree with any part of these Terms and Conditions, please do not use the TB9 platform. Continued use of the platform following any amendments to these terms will be deemed as your acceptance of the revised terms.

To register and use TB9's services, you must meet all of the following eligibility criteria:

• You are 18 years and above on the date of registration.
• You are a resident or citizen of a country that permits online gaming activities.
• You are registering in a personal capacity — not on behalf of a third party or company.
• Your account has never been previously terminated by TB9 for a terms violation.
• You do not have any other active TB9 account at the time of registration.
• You are not currently on a self-exclusion list that you have submitted to TB9.

TB9 reserves the right to request written proof of your eligibility at any time. Failure to provide satisfactory proof within the specified period may result in your account being suspended until verification is complete.

When registering a TB9 account, you are required to provide truthful, accurate, complete, and up-to-date information. TB9 uses this information for identity verification, transaction processing, and official communications related to your account.

You are fully responsible for:

• Keeping your account username and password confidential at all times.
• Ensuring that no other individual has access to your account.
• Notifying TB9 immediately if you suspect any unauthorised access to your account.
• Updating your account information whenever any changes occur to your personal details.

TB9 will not be liable for any losses arising from your failure to keep your account secure. All activity occurring on your account is deemed to be your own unless you have reported theft or unauthorized access to the TB9 support team within 24 hours.

TB9 supports a variety of convenient and secure deposit methods for Malaysian users, including FPX bank transfer, DuitNow, Touch 'n Go eWallet, GrabPay, and other local payment options. All deposits are processed in Malaysian Ringgit (MYR).

Important terms regarding deposits:

• Minimum and maximum deposit amounts vary depending on your chosen payment method and membership tier.
• Deposited funds must be your own legally obtained personal money — not from loans, third-party credit cards, or illegally acquired funds.
• Each deposit will be credited to your TB9 account upon successful payment confirmation.
• TB9 does not charge any processing fees on deposits — however, your payment provider may apply separate charges.
• All financial transactions are protected by 256-bit SSL encryption to ensure the security of your data.

Deposits made into your TB9 account are strictly for gaming purposes. TB9 reserves the right to hold or investigate any suspicious deposits and to report such transactions to the relevant authorities if required under applicable anti-money laundering laws.

TB9 is committed to processing withdrawals promptly and efficiently. Withdrawals can be made via the same method used for your deposit, subject to the following conditions:

• The bank account or e-wallet used for withdrawals must be registered under the same name as the TB9 account holder.
• Your first withdrawal requires a completed identity verification (KYC) before it can be processed.
• Any active bonus in your account must meet the specified rollover requirement before a withdrawal can be made.
• TB9 reserves the right to request additional supporting documents for withdrawals that exceed a specified amount.
• Withdrawal processing times range from 15 minutes to 24 hours depending on your chosen method and membership tier.

TB9 reserves the right to delay or reject a withdrawal if there is suspicion of fraudulent activity, money laundering, or a breach of terms. In such cases, TB9 will notify the relevant user within 3 working days.

TB9 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and rollover limits as stated in each promotional offer.

General terms regarding bonuses:

• Each bonus may only be claimed once unless otherwise stated in the promotional terms.
• Rollover requirements must be fully met before any withdrawal can be processed.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash.
• TB9 reserves the right to cancel or modify any promotion at any time without prior notice.
• Bonus abuse — including the use of multiple accounts to claim bonuses repeatedly — will result in bonus cancellation and account suspension.
• TB9 reserves the right to reject withdrawals or void winnings obtained through bonus abuse.

All games offered at TB9 — including slots, fish shooting games, live games, and card games — are subject to their respective game-specific rules. Users are responsible for understanding the rules of each game before placing any bets.

• The outcome of all games is final and cannot be disputed once a game round is completed.
• In the event of a technical disruption during an active game, TB9 will use server records as the definitive reference.
• TB9 reserves the right to void game rounds and refund bets if a technical fault affects the game outcome.
• The return-to-player (RTP) rate for each game is as stated in the respective game information.
• Minimum and maximum betting limits for each game are as displayed within the game interface.

TB9 users are required to conduct themselves in a courteous and responsible manner at all times. The following are strictly prohibited on the TB9 platform:

• Using automated software, bots, scripts, or any third-party tools to automate gameplay or transactions.
• Colluding with other players to manipulate game outcomes or cheat the system.
• Attempting to exploit bugs, system vulnerabilities, or technical errors on the platform.
• Using a false identity or inaccurate information during registration or the KYC process.
• Transferring funds between player accounts without TB9's authorization.
• Using the TB9 platform for money laundering or any other illegal activities.
• Using abusive language, profanity, or harassing other players in any social feature on the platform.

TB9 respects user privacy and is committed to protecting your personal information. The collection, use, and storage of your personal data are carried out in accordance with TB9's Privacy Policy, which can be referenced separately.

In summary, TB9 collects and processes your personal data for the following purposes:

• Identity verification and account security.
• Processing financial transactions — deposits and withdrawals.
• Compliance with applicable legal and regulatory requirements.
• Enhancing user experience and product development.
• Account-related communications, promotions, and platform updates.

TB9 will not sell or share your personal information with third parties for marketing purposes without your consent. For more information, please read TB9 Privacy Policy ours.

TB9 reserves the right to suspend or close a user's account at any time for the following reasons:

• Violation of any section of these Terms and Conditions.
• Suspected fraud, money laundering, or other illegal activities.
• Failure to submit the required KYC documents within the stipulated timeframe.
• Multiple accounts registered by the same individual.
• Upon request by authorities or by court order.

Users may also request to close their own account at any time by contacting the TB9 support team. Any legitimate remaining balance will be returned to the user after the review process is completed, subject to the stated conditions.

In the event of account closure due to a terms violation, TB9 reserves the right to forfeit all remaining funds including any winnings associated with the relevant activity.

TB9 provides the gaming platform on an "as-is" basis and makes no express or implied warranties regarding the continuous or uninterrupted availability of the platform. To the extent permitted by applicable law:

• TB9 is not liable for any direct, indirect, or consequential losses suffered by users as a result of using the platform.
• TB9 is not liable for service disruptions caused by factors beyond our control — including internet outages, hardware failures, or natural disasters.
• TB9 is not liable for any losses arising from a user's failure to keep their account secure.

TB9 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time without prior notice. Amendments take effect immediately upon being published on the TB9 website.

It is your responsibility to review this Terms and Conditions page from time to time to ensure you are always aware of the latest version. Continued use of the TB9 platform following any amendments constitutes your acceptance of the revised terms.

For amendments involving significant material changes, TB9 will endeavour to notify users via in-platform notices or email — however, this does not constitute a binding obligation on TB9's part.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, please contact the TB9 support team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the website.
• Email: [email protected]
• FAQ: Visit the FAQ our page for answers to frequently asked questions.

The TB9 support team is available to assist you in both Bahasa Malaysia and English at all times. We strive to respond to all enquiries within 24 working hours.