At tb9, we believe that online gaming should be an enjoyable form of entertainment — not a burden. This page outlines the tools, guidelines, and resources we provide to ensure your gaming experience remains healthy, in control, and responsible at all times.
Responsible gaming means playing with full awareness — knowing your limits, understanding the risks, and always prioritising your own wellbeing and that of your family over chasing wins. It doesn't mean you can't enjoy the games; rather, it ensures this entertainment remains a positive part of your life.
TB9 takes this responsibility seriously. We don't just provide a gaming platform — we also equip every user with honest information, practical tools, and access to professional support whenever needed. Our mission is to ensure every TB9 user enjoys a safe and controlled gaming experience.
Gambling becomes a problem when it starts affecting other areas of your life — finances, personal relationships, work, or mental health. If you feel this is happening, early action is key to effective recovery.
TB9 encourages all users to set personal limits before starting any gaming session — not after. Early controls are far more effective than controls applied after the fact.
Check Yourself
Are you playing within comfortable limits?
Is gaming interfering with your daily responsibilities?
If your answers lean toward the last option, we encourage you to seek support.
TB9 provides a range of tools you can use directly through your account to maintain full control over your gaming activity.
Set a maximum limit for daily, weekly, or monthly deposits directly from your account settings. Once the limit is reached, the tb9 system will automatically block any further top-ups — helping you stay within your planned budget.
Set a maximum duration for each gaming session. TB9 will send a warning notification as your session approaches the set time limit, and will automatically end the session when time is up — so you take a break at just the right moment.
Set the maximum loss amount you are willing to absorb within a given period. Once the loss limit is reached, your account will be temporarily restricted from wagering activities for the specified duration — automatic protection for your wallet.
Need a short break? Use the Cool-Off feature to block access to your account for anywhere between 24 hours and 30 days. This gives you the space to unwind and reassess your gaming habits without external pressure.
If you need a longer break, the Self-Exclusion feature lets you fully block access to your account for 6 months, 1 year, or permanently. This request cannot be reversed during the chosen period.
Access a complete record of your betting history, deposits, and withdrawals at any time. Reviewing your records regularly helps you maintain a clear picture of your gaming patterns and make smarter decisions.
Problem gambling rarely happens overnight — it develops gradually. Recognising the early warning signs is the most important first step. Here are the signs to watch for in yourself or someone you care about:
Using games as an escape from work stress, family problems, or emotional distress is a serious warning sign.
Continuing to play in hopes of winning back lost money — this is the most dangerous mindset in problem gambling.
Taking loans, using credit cards, or asking family and friends for money to fund gambling is a sign that cannot be ignored.
Hiding or lying to family about how much time or money is being spent on gambling.
Tried to stop or cut back on gaming multiple times but failed — this signals a need for professional support.
Work, studies, or family relationships are starting to be disrupted and neglected due to excessive time spent gambling.
Playing smart doesn't mean you can't have fun — it means you enjoy yourself in a way that doesn't negatively impact your life. Here are the guidelines we recommend to all tb9 users:
Online casino games use Random Number Generator (RNG) that are certified. No strategy or system can guarantee wins. Always play for enjoyment — not as a source of income.
All of TB9's responsible gaming tools are accessible directly from your account — simple, fast, and effective.
Sign in to your account using the username and password you registered with. Always make sure you log in through the official TB9 platform only.
Click the profile icon in the top right corner and select "Account Settings" or "Responsible Gaming" from the displayed menu options.
Select the control tool you need — deposit limit, time limit, loss limit, cool-off, or self-exclusion — and set the appropriate value.
Confirm your selection. Control tools will take effect within 24 hours. Stricter limits will take effect immediately for your protection.
If you experience any difficulty activating the self-control tools, the tb9 support team is ready to assist you directly via Live Chat 24/7. We will process self-exclusion requests promptly without any questions asked.
If you or someone you know needs help with a gambling problem, do not hesitate to reach out to the following resources. Seeking help is a sign of strength, not weakness.
The Ministry of Health Malaysia provides a free psychological helpline for members of the public who need emotional support and counselling related to behavioural issues.
Talian Kasih: 15999
Operating 24 hours a day, 7 days a week
Free counselling and treatment services at government hospitals across Malaysia, including dedicated programmes for behavioural addictions such as problem gambling.
Nearest Government Hospital
See your family doctor for a referral letter
Peer support groups such as Gamblers Anonymous provide a safe, non-judgmental environment to share experiences and receive support from others who have been through similar situations.
Gamblers Anonymous Malaysia
Meetings are held online & in person
TB9 can help you activate self-exclusion and connect you with professional support resources. Contact our support team via Live Chat — all communications are fully confidential and completely non-judgmental.
Tb9 is more than just a fun gaming platform — we also carry a great responsibility to ensure it does not negatively impact our users. We believe tb9's long-term success is only meaningful when our users play in a healthy and responsible way.
TB9 strictly enforces a minimum age of 18 through a thorough identity verification (KYC) process. We employ multiple layers of verification to ensure no underage individual can access our platform. If you suspect that someone under the age of 18 is using TB9, please contact us immediately.
The entire TB9 support team receives specialised training in responsible gaming and how to identify and assist users who may be experiencing difficulties. Our staff are trained to respond with empathy, respect, and without any judgement.
TB9's system continuously monitors gameplay patterns and will reach out to users who show signs of high-risk gambling behaviour — such as a sudden increase in bet amounts or excessively long gaming sessions. We take a proactive approach rather than waiting for users to ask for help.
TB9 does not use aggressive or manipulative marketing tactics to encourage users to increase their bets. Our promotions and offers are designed to add value to the gaming experience — not to push users into spending more than they can afford.
TB9 fully supports the ongoing efforts of Malaysian authorities to promote responsible gaming and protect the public from the negative effects of problem gambling. We are committed to working with the relevant authorities on these matters.
If you cannot check off all the items above, consider using tb9's self-control tools or seeking professional support.