Privacy Policy TB9 — Our Commitment to Data Protection You

TB9 ("we", "Platform") is an online gaming platform operating under a valid licence, committed to protecting the privacy of every user who registers and uses our services. This Privacy Policy clearly explains how we handle your personal information — from the point of collection through to storage and deletion.

This document is drafted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010 and international best practices in user data management. By registering for or using the TB9 platform, you consent to the processing of your personal information as described in this Privacy Policy.

TB9 only collects information necessary to provide a safe, fair, and responsible service to our users. The following are the categories of information we collect:

We do not collect sensitive information such as biometric data, medical records, or political views except in very specific circumstances and with your explicit consent.

Every piece of information we collect is used for a specific and legitimate purpose. TB9 does not use your data for any purpose unrelated to the services we provide. The following are the primary purposes for which your data is used:

• Account Management: Securely creating, verifying, and managing your user account.
• Transaction Processing: Processing all deposits and withdrawals accurately and promptly.
• Identity Verification (KYC): Ensuring all users meet the required age eligibility and identity verification criteria.
• Platform Security: Detecting and preventing fraudulent activity, money laundering, and platform abuse.
• Legal Compliance: Meeting reporting requirements to the relevant authorities.
• Customer Support: Providing effective assistance when you contact our support team.
• Product Improvement: Analyzing usage patterns to enhance the gaming experience on tb9.
• Marketing Communications: Sending promotional information and special offers — only if you have given your consent.

TB9 does not sell, rent, or disclose your personal information to third parties for marketing purposes. However, there are limited situations where we need to share your data with certain parties to enable the platform to function properly:

• Payment Providers: Transaction information that must be shared with the payment processors we use — such as FPX, DuitNow, and e-wallet providers — to process your deposits and withdrawals.
• Technical Service Providers: Companies that provide hosting, analytics, customer support, and cybersecurity services that help us operate the TB9 platform.
• Regulatory Authorities: When required by law, court order, or directive from a legitimate authority in Malaysia.
• Game Partners: Session details required by third-party game providers to run games within the TB9 platform.

All third parties with whom we share this data are bound by strict confidentiality agreements and may only use your data for the specific purposes agreed upon with TB9.

TB9 uses cookies and similar tracking technologies to enhance the user experience, analyse platform traffic, and ensure the security of your account. Cookies are small text files stored on your device when you visit the TB9 platform.

Types of cookies we use:

• Essential Cookies: Required for the platform to function properly — including login session verification and security. These cookies cannot be disabled.
• Functional Cookies: Saving your preferences such as display language and platform settings to deliver a more personalized experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can make continuous improvements.
• Security Cookies: Used to detect suspicious activity and protect your account from unauthorised access.

You can manage your cookie settings through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality of some TB9 platform features.

TB9 continually invests in robust security infrastructure to protect user data from unauthorised access, leaks, tampering, or loss. Among the security measures we implement:

• End-to-End Encryption: All sensitive data — including financial information and account details — is encrypted using the latest TLS 1.3 protocol.
• Two-Factor Authentication (2FA): TB9 supports and encourages the use of 2FA on all user accounts for an added layer of security.
• 24/7 Security Monitoring: Our systems are monitored around the clock by an experienced cybersecurity team to detect any threats in real time.
• Layered Access Controls: Only TB9 staff with authorised access and operational need may access user data, with every access recorded.
• Regular Security Testing: TB9 conducts regular penetration testing and security audits through independent and trusted third parties.

TB9 retains your personal information for as long as your account is active or as long as necessary to provide services to you. After account closure, we will retain your data for a defined period based on applicable legal and regulatory requirements.

• Financial Transaction Data: Retained for a minimum of 7 years in accordance with Malaysia's anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years following account closure or the end of the business relationship.
• Communication Records: Retained for 2 years for dispute resolution and audit purposes.
• Technical Log Data: Retained for 12 months for security and fraud detection purposes.

Once the retention period expires, your data will be securely deleted using methods that ensure the information cannot be recovered by any party.

As a tb9 user, you have the following rights regarding your personal information under Malaysia's PDPA 2010:

TB9 is a gaming platform permitted only for individuals aged 18 and above. We do not knowingly collect or store personal information from any individual under the age of 18.

If we determine that personal information has been collected from anyone under the age of 18 without proper age verification, we will take immediate steps to delete that information and close the account in question. Parents or guardians who suspect their child has registered a TB9 account are urged to contact us immediately.

The tb9 platform may contain links to or be integrated with third-party services — such as game providers, payment processors, and analytics providers. This Privacy Policy applies solely to the tb9 platform and does not cover the privacy practices of those third parties.

TB9 is not responsible for the privacy policies or data handling practices of third-party websites or services. We encourage you to read the privacy policy of each third-party service you access through the TB9 platform separately.

All third-party service providers we engage have undergone security assessments and are bound by data processing agreements that require them to protect TB9 user data to the standards we set.

TB9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, evolving legal requirements, or platform improvements. Any amendments will be posted on this page with a clear update date.

For amendments involving significant material changes to how we process your personal data, we will endeavour to notify you via an in-platform notice or through the email address registered to your account.

Your continued use of the tb9 platform after any amendments to this Privacy Policy are published will be considered your acceptance of those changes. Please review this page periodically to ensure you are always aware of the latest version.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how TB9 handles your personal data, please do not hesitate to contact us:

• Live Chat: Available 24/7 via the chat icon at the bottom corner of the TB9 website.
• Privacy Email: [email protected]
• Frequently Asked Questions: Visit page TB9 FAQ for answers to common privacy and security queries.

Our team is available to assist in both Malay and English at all times. We are committed to responding to all privacy-related inquiries within 72 hours of receipt.